BLS Questions and Answers

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                    Questions

  1. Do I have to be a computer expert to install the software on my computer?
  2. Will it take a long time to get the system going?
  3. Will the Bottom Line Service System run on all versions of Windows?
  4. Can the system run on a network and if so, which ones?
  5. Can I access the software from a Remote Location?
  6. How can I tell if I need the Network version?
  7. Is there any limitation to the number of customers, invoices, work orders, etc?
  8. How many users will the network version of the software allow?
  9. How much is system support and are there regular system upgrades?
  10. How long has Bottom Line Software, Inc. been in business?
  11. I've never used a computer before, is it hard to learn the system?
  12. That sounds great, but what if I still have a problem?
  13. But I have so much information in my old system, what do I do with that?
  14. What do I need to be able to send E-Mails from Bottom Line?
  15. What do I need to be able to send Alpha Pages from Bottom Line?
  16. Is the Bottom Line Service System ready for Windows 10?
  17. Is the Bottom Line Service System compatible with other office software so that I can easily move information from Bottom Line into other programs?                       

BLS Question

Do I have to be a computer expert to install the software?

BLS Answer

Absolutely not!  Our software can be easily downloaded from our web-site and the installation process loads the system for you.
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BLS Question

Will it take a long time to get the system going? I don't want to spend days keying in set up data and waiting for forms before I can even use the system.

BLS Answer

You can be fully utilizing the system in less than half an hour after installing the software. We personalize your system before it leaves our office. Your company name, address, phone, and hardware configuration will be established for you. After setting up a few quick files, you can start invoicing right away! Customers and parts can be set up "on the fly" from the invoicing screen. You aren't even required to use preprinted forms because the system will print forms for you, if you wish. It's a plug it in and go system.

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BLS Question

Will the Bottom Line Service System run on all versions of Windows?

BLS Answer

Yes! Our true Windows version will run under Windows NT, Windows 95, Windows 98, Windows ME,   Windows 2000 Windows XP, Windows 7, Windows 8, 8.1 and Windows 10.  Our Windows version is a TRUE Windows-based application. It is not simply a DOS system that is compatible with Windows. Our Windows version offers total mouse support and incorporates the use of icons, buttons, and check boxes. You can minimize, maximize and resize the windows. It takes advantage of all that Windows technology offers.

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BLS Question

Can the system run on a network and if so, which ones?

BLS Answer

YES! The network versions of our system runs on any of the popular network systems, such as Novell, Windows 95, Windows 98, Windows ME, Windows 2000, Windows NT, Windows XP, Windows Vista, Windows 7, Windows 8, 8.1 and Windows 10.
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BLS Question

Can I access the software from a Remote Location?

BLS Answer

The Bottom Line Cloud System allows users to access the system anywhere you have an internet connection. Local access to the internet is all you need.
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BLS Question

I’m not sure I need a network. What capabilities would running the Bottom Line Service System on a network provide my company?

BLS Answer

The network versions allows more than one computer in your office to be utilizing any portion of the Bottom Line Service System AT THE SAME TIME. Meaning that more than one user can be invoicing at the same time, or updating customer records, or creating reminder notes. It is important to note that with our network versions, more than one user can be in the same program or part of the system simultaneously. In a network environment,  data records are SHARED between multiple users. Also, you can always upgrade to one of our network versions later, from a single user version, with no loss of data.
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BLS Question

Is there any limitation to the number of customers, invoices, work orders, or parts I can have on the system?

BLS Answer

Not with our system! There are no limitations in the software, you are only limited by the size of the hard disk on your computer. You will be able to store as much information it will hold.
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BLS Question

If I choose to get one of the network versions, either now or later, how many users will the software allow?

BLS Answer

We have a 2-user, 3-user and unlimited user network versions that accommodate as many users as you need. Once you acquire a network version, you are set. You may have as many terminals on the network as you wish depending on which version you choose to purchase.

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BLS Question

How much is system support and are there regular system upgrades?

BLS Answer

Unlike other software vendors, we do not charge a technical support fee. As long as you are running the current version of our software and are within your support period our support is free of charge, either by E-mail or fax. We regularly upgrade our software, releasing new enhancements once a year. When an upgrade is released, you will receive a notice, documenting the changes made to the system. Upgrades can be easily downloaded from our web-site.   Installation is simple and upgrading will not affect your existing Bottom Line historical data. Purchasing the upgrade extends your technical support for another year.

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BLS Question

How long has Bottom Line Software, Inc. been in business?

BLS Answer

Our company has been in business since 1988 and we plan on being here for quite some time! Our system was first introduced in 1989 and in 1994 we came out with our Windows version. Our product is a time-tested, stable software system. We continuously enhance our software to meet the needs of our users and to keep up with today’s rapidly-changing computer technology. We take pride in the development of a quality product, a notch above the rest.

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BLS Question

I've never used a computer before, is it hard to learn the system?

BLS Answer

The Bottom Line Service System is extremely simple to learn and use. We have designed our system with the first-time computer user in mind. The screens are intuitively designed., i.e., the invoicing screen looks like an invoice. There are look up windows on all key fields to help you find and enter valid data. The User's Manual is written in layman's terms, not computerize and is available on-line in Adobe Acrobat format. There are help notes on every screen and are printable by Topic. Our customers are able to learn the system in just a few days.

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BLS Question

That sounds great, but what if I still have a problem?

BLS Answer

E-Mail system support is quick and easy. Typically we respond to E-Mail support questions usually within 1 hour of receipt 8:00 to 5:00 PST.

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BLS Question

What do I do with the information in my old system?

BLS Answer

Not only do we have built-in import capabilities for customer and part items, we frequently do custom file conversions for customers. The programs are designed to YOUR specifications so that all of the information you need is provided to you in the Bottom Line Service System for Windows format without you entering a single item! Turnaround time on this type of service is expedited so that you can start using the system with your own customers, parts, vendors etc. right away.

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BLS Question

What do I need to be able to send E-Mails from Bottom Line?

BLS Answer

Nothing, The Bottom Line Service System includes everything you need to send e-mails to your customers or techs.  Additionally, we have built-in PDF creation capabilities so you can create copies of invoices, work orders, purchase orders, statements or any report and then you can attach them to your e-mail and send them to anyone.  These capabilities are all built into the Bottom Line Service System at no extra expense to you.  Also, an e-mail log automatically stores every e-mail that you have sent and gives you the ability to review, edit and/or re-send the e-mails.

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BLS Question

What do I need to be able to send Alpha Pages from Bottom Line?

BLS Answer

The Bottom Line Service System includes the interface to Alpha Paging software FREE.  The only additional item you will need is the software that actually sends the page from your PC to your paging company via modem. We currently support  Wireless Watch-It ASCII-75 by InfoRad, Inc.

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BLS Question

Is the Bottom Line Service System ready for Windows 10?

BLS Answer

Yes! The current version of The Bottom Line Service System ( 7.91 ), is ready for Windows 10.

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BLS Question

Is the Bottom Line Service System compatible with other office software so that I can easily move information from Bottom Line into other programs?

BLS Answer

Yes! The Bottom Line Service System can export information to a data file that is compatible with popular office software, such as Microsoft Office, WordPerfect and many other programs. This allows you to transfer Bottom Line data into other programs to produce spreadsheets, graphs, mail merge letters, flat rate billing documents or any number of other items.

Additionally, the Bottom Line Service System includes a built-in interface to Microsoft MapPoint software and Internet Mapping.   Integration with MapPoint allows you to instantly map driving directions to any job site and optimize technicians' routes in any geographical area. Internet Mapping can provide you with exact directions from the office to a job or from one job to another.

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