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	Do I have to be a computer expert to install the software?

	Absolutely not! Our cloud software is completely set up for you all that is required on your end is to set up remote access software on your desktop.

	Will it take a long time to get the system going? I don't want to spend days keying in set up data and waiting for forms before I can even use the system.

	You can be fully utilizing the system in less than half an hour after we install the software. We personalize your system before it leaves our office. Your company name, address, phone, and hardware configuration will be established for you. After setting up a few quick files, you can start invoicing right away! Customers and parts can be set up "on the fly" from the invoicing screen. You aren't even required to use preprinted forms because the system will print forms for you, if you wish. It's a plug it in and go system.

You can be fully utilizing the system in less than half an hour after we install the software. We personalize your system before it leaves our office. Your company name, address, phone, and hardware configuration will be established for you. After setting up a few quick files, you can start invoicing right away! Customers and parts can be set up "on the fly" from the invoicing screen. You aren't even required to use preprinted forms because the system will print forms for you, if you wish. It's a plug it in and go system.

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	Can I access the software from a Remote Location?

	The Bottom Line Cloud System allows users to access the system anywhere you have an internet connection. Local access to the internet is all you need.

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	Is there any limitation to the number of customers, invoices, work orders, or parts I can have on the system?

	Not with our system! There are no limitations within the software, you will be able to store as much information as you need to.

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	How much is system support and are there regular system upgrades?

	Unlike other software vendors, we do not charge a technical support fee. As long as you are running the current cloud version of our software our support is free of charge, via E-mail. We regularly upgrade our software, releasing new enhancements once a year. When an upgrade is released, we install the upgrade for you on your cloud server for you.

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	How long has Bottom Line Software, Inc. been in business?

	Our company has been in business since 1988 and we plan on being here for quite some time! Our system was first introduced in 1989 and in 1994 we came out with our Windows version. Our cloud system has been in operation since 2017. We continuously enhance our software to meet the needs of our users and to keep up with today’s rapidly-changing computer technology. We take pride in the development of a quality product, a notch above the rest.

BLS Answer

Our company has been in business since 1988 and we plan on being here for quite some time! Our system was first introduced in 1989 and in 1994 we came out with our Windows version. Our cloud system has been in operation since 2017. We continuously enhance our software to meet the needs of our users and to keep up with today’s rapidly-changing computer technology. We take pride in the development of a quality product, a notch above the rest.

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	I've never used a computer before, is it hard to learn the system?

	The Bottom Line Service System is extremely simple to learn and use. We have designed our system with the first-time computer user in mind. The screens are intuitively designed., i.e., the invoicing screen looks like an invoice. There are look up windows on all key fields to help you find and enter valid data. The User's Manual is written in layman's terms, not computerize and is available on-line in Adobe Acrobat format. There are help notes on every screen and are printable by Topic. Our customers are able to learn the system in just a few days.

BLS Answer

The Bottom Line Service System is extremely simple to learn and use. We have designed our system with the first-time computer user in mind. The screens are intuitively designed., i.e., the invoicing screen looks like an invoice. There are look up windows on all key fields to help you find and enter valid data. The User's Manual is written in layman's terms, not computerize and is available on-line in Adobe Acrobat format. There are help notes on every screen and are printable by Topic. Our customers are able to learn the system in just a few days.

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	That sounds great, but what if I still have a problem?

	E-Mail system support is quick and easy. Typically we respond to E-Mail support questions quickly between 8:00 to 5:00 PST.

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	What do I do with the information in my old system?

	Not only do we have built-in import capabilities for customer and part items, we frequently do custom file conversions for customers. The programs are designed to **YOUR specifications** so that all of the information you need is provided to you in the Bottom Line Service System for Windows format without you entering a single item! Turnaround time on this type of service is expedited so that you can start using the system with your own customers, parts, vendors etc. right away.

BLS Answer

Not only do we have built-in import capabilities for customer and part items, we frequently do custom file conversions for customers. The programs are designed to YOUR specifications so that all of the information you need is provided to you in the Bottom Line Service System for Windows format without you entering a single item! Turnaround time on this type of service is expedited so that you can start using the system with your own customers, parts, vendors etc. right away.

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	What do I need to be able to send E-Mails from Bottom Line?

	Nothing, The Bottom Line Service System includes everything you need to send e-mails to your customers or techs. Additionally, we have built-in PDF creation capabilities so you can create copies of invoices, work orders, purchase orders, statements or any report and then you can attach them to your e-mail and send them to anyone. These capabilities are all built into the Bottom Line Service System at no extra expense to you. Also, an e-mail log automatically stores every e-mail that you have sent and gives you the ability to review, edit and/or re-send the e-mails.

BLS Answer

Nothing, The Bottom Line Service System includes everything you need to send e-mails to your customers or techs. Additionally, we have built-in PDF creation capabilities so you can create copies of invoices, work orders, purchase orders, statements or any report and then you can attach them to your e-mail and send them to anyone. These capabilities are all built into the Bottom Line Service System at no extra expense to you. Also, an e-mail log automatically stores every e-mail that you have sent and gives you the ability to review, edit and/or re-send the e-mails.

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